Telephone numbers and fax General Information & Customer Service:
Tel. +39 0432 956966
Fax +39 0432 953598
Via Nazionale 10
33038 San Daniele del Friuli (UD)
C. F. and P.I. 02237820309
Registration Reg. Companies 02237820309
General conditions of sale of proprietary products of Suavis SRL
The customer to make a purchase at the Suavis SRL of San Daniele del Friuli UD must be of legal age and is obliged to read carefully the conditions listed below at each purchase as required in the ordering process.
The characteristics of the products are shown in the pages relating to each individual item and are visible at any time before the option 'complete the order.
For any clarification and information relevant to the products in the store, the customer can contact the Suavis SRL above address.
To place the order online, the customer must fill out a card with all the required data and during that compiling the Customer may amend, at any time, any errors before forwarding them to the order that will bind the customer only when confirmation on the 'buy now' in the 'verification and order'.
In the event that the Suavis SRL is also currently unable to process your order in a partial or total, Suavis SRL will send an e-mail to make arrangements with the customer, provided the opportunity for the customer to apply for 'complete or partial cancellation of the order. The Suavis SRL reserves in any case the right to inform the Client to give confirmation of both the availability of the property is required to confirm the amounts and shipping. The Customer shall not receive any compensation and / or economic demand following the cancellation of the order or if its data are incomplete or inaccurate (so as to render impossible the delivery of the good).
It is noted that the order, once finalized, will be filed and the copy thereof may be subsequently requested by contacting the above address.
Shipping and delivery
Shipments may be intended for the Italian territory and the countries of the European Union accessible tab of the online store.
The shipping costs are charged to the customer as follows.
The cost of transport for shipments in the Italian territory are of Euro 10,00 for each delivery with no weight limits.
The cost of transport to the European Union countries reached by our service will be calculated by the system based on the weight of the items ordered but not later than 30 kg (maximum weight per shipment):
up to 10 kg gross weight including packaging Euro 22,00.
up to 20 kg gross weight including packaging Euro 32,00.
up to 30 kg gross weight including packaging Euro 42,00.
The preparation time of 'order are generally within 2 days of confirmation of receipt of the order (if cash on delivery) or the payment by paypal or bank.
Delivery times for Italy are 1/2 working days depending on the location and for other EU countries always vary depending on the location from 3 to 5 working days.
The delivery times indicated above are not binding for the Suavis SRL, which will confirm or change depending on your actual needs. Delivery times are indicative. Any delay in delivery does not entitle the customer to refuse delivery of the goods or to claim damages and / or compensation whatsoever. The Suavis SRL anyway undertakes to ship the purchased goods within 7 days of receipt of the payment order or in the case of cash on delivery; after that time the Suavis SRL will inform the customer and to repay any sums already received, unless otherwise expressly agreed. The shipping costs will be indicated during the conclusion of order.
Delivery will be made only to the destination address specified by the customer when ordering.
If upon delivery the recipient is absent, the charge will leave a delivery and then the package will be available at your nearest correspondent courier.
Upon delivery, the customer is required to verify that the number of packages delivered corresponds to that indicated in the transport document; must also verify that the package is intact if not present evidence of tampering, alteration or deformation that could indicate that any damage or alteration of the content. In case of verification with negative results, the customer will immediately challenge the carrier and the goods must be withdrawn "conditional".
The Customer also agrees to promptly inform even the Suavis SRL by e-mail at the following address: firstname.lastname@example.org
The Suavis SRL will as soon as possible to arrange at his own expense the withdrawal of products damaged and then to replace them, or, if this is not possible, refund the customer the amount thereof.
Purchases made on this site are safe and guaranteed and can be made in the following ways:
- Payment by Credit Card
- Payment by bank transfer in advance
- Payment on delivery Cash
The prices on this website include VAT; the reference currency for transactions is the Euro (€).
The price must be added the shipping costs. The essential characteristics of the goods are those contained in the description on the card of each product. All products are available for sale online in stock, except as otherwise noted.
Payment by bank transfer
If paying by bank transfer the order will be handled only after receiving the confirmation of credit from the bank. Payment must be made within 3 days from the date of order. Beyond this deadline, the order will be automatically canceled. The purpose of the bank transfer must contain necessarily the number and order date and the name and surname of the customer.
The transfer must be made payable to:
Via Nazionale 10
33038 San Daniele del Friuli (UD)
C. F. and P.I. 02237820309
Banca di Cividale
Filiale San Daniele
SWIFT BIC CIVIIT2C
Payment by credit card
In cases of purchase of goods with payment through PayPal, contextual to the conclusion of the transaction order the customer will be directed to the PayPal secure server, where it may pay with most major credit cards (Visa, MasterCard, American Express) with a prepaid card or rechargeable (eg., American Express), or with his PayPal account.
In no time of the purchase by PayPal Suavis SRL is able to know personal information about the holder of the same, since the information is transmitted directly to the site of bank that handles the transaction, and that it is a secure site .
Cash payment on delivery
Selecting cash on delivery the customer will receive the goods and will pay directly to the carrier using only cash payments. We will not accept checks, bank account or other forms of payment. The cash payment cash, as per regulations, can only be made for amounts less than € 1,000.00.
Right of Withdrawal
The right of withdrawal is regulated by law and the customer-consumer (a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a VAT number ) has the right to rescind the purchase contract for any reason. To exercise this right, the customer must send Suavis SRL communication by registered letter within 10 working days with effect from the date of delivery of the goods. Note: May not exercise the right to cancel customers who purchase with VAT.
Mode of withdrawal
The right of withdrawal is subject to the following conditions:
The products must be returned intact and in original packaging, storage conditions storage conditions on the label; the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; Suavis SRL is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
The product must be returned to Suavis SRL within 14 days together with the authorization form received.
Without prejudice to any repair costs for damage to the original, Suavis SRL will refund the customer the full amount paid for the product within 14 days of return of goods, by bank transfer and the Buyer shall promptly provide the bank on which to obtain reimbursement (IBAN code of the customer).
When claim of withdrawal
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Suavis SRL finds:
- Use of part of the property;
- Damage to the product for reasons other than transportation.
In the case above, Suavis SRL will return to sender the property purchased by charging the same shipping costs.