Shipping terms

Shipments may be intended for the Italian territory and the countries of the European Union accessible tab of the online store.
The shipping costs are charged to the customer as follows.
The cost of transport for shipments in the Italian territory are of Euro 10,00 for each delivery with no weight limits.
The cost of transport to the European Union countries reached by our service will be calculated by the system based on the weight of the items ordered but not later than 30 kg (maximum weight per shipment):
up to 10 kg gross weight including packaging Euro 22,00.
up to 20 kg gross weight including packaging Euro 32,00.
up to 30 kg gross weight including packaging Euro 42,00.
The preparation time of 'order are generally within 2 days of confirmation of receipt of the order (if cash on delivery) or the payment by paypal or bank.
Delivery times for Italy are 1/2 working days depending on the location and for other EU countries always vary depending on the location from 3 to 5 working days.
The delivery times indicated above are not binding for the Suavis SRL, which will confirm or change depending on your actual needs. Delivery times are indicative. Any delay in delivery does not entitle the customer to refuse delivery of the goods or to claim damages and / or compensation whatsoever. The Suavis SRL anyway undertakes to ship the purchased goods within 7 days of receipt of the payment order or in the case of cash on delivery; after that time the Suavis SRL will inform the customer and to repay any sums already received, unless otherwise expressly agreed. The shipping costs will be indicated during the conclusion of order.
Delivery will be made only to the destination address specified by the customer when ordering.
If upon delivery the recipient is absent, the charge will leave a delivery and then the package will be available at your nearest correspondent courier.
Upon delivery, the customer is required to verify that the number of packages delivered corresponds to that indicated in the transport document; must also verify that the package is intact if not present evidence of tampering, alteration or deformation that could indicate that any damage or alteration of the content. In case of verification with negative results, the customer will immediately challenge the carrier and the goods must be withdrawn "conditional".
The Customer also agrees to promptly inform even the Suavis SRL by e-mail at the following address:
The Suavis SRL will as soon as possible to arrange at his own expense the withdrawal of products damaged and then to replace them, or, if this is not possible, refund the customer the amount thereof.